Warranty

Every sauna we sell is backed in writing. Here is exactly what's covered.

Saunas: 5-year limited warranty

Our saunas are covered against defects in materials and workmanship under normal residential use for five (5) years, starting from the date the original owner receives the sauna.

For a valid claim, we provide replacement parts at no charge. Replacing a part does not extend the original warranty period. The warranty covers parts only. It does not cover service, labour or installation costs.

It does not cover normal wear and tear, improper installation, insufficient or improper maintenance, natural weather conditions, or failure to follow the installation, use and care instructions.

Installation: 1-year warranty

When Prestige Saunas or our authorized installers install your sauna, the installation is covered for one (1) year from the installation date.

If a claim is caused by improper installation, we cover the parts and the repair. If it's caused by a manufacturing defect, the 5-year sauna warranty applies (parts only; labour and other costs are the customer's responsibility).

Before installation day, please have a solid, level base ready. Our team installs electric and wood-burning heaters. Sauna rocks and final electrical or plumbing connections are not included unless your quote says so. For saunas with exterior siding, we run the low-voltage wiring for the controller and sensors on Huum and Homecraft heaters at no extra charge.

Heaters and accessories: manufacturer's warranty, matched

We match the manufacturer's warranty on all eligible heaters and accessories, with the same terms, coverage and length. This warranty covers replacement parts only. Service, labour and installation costs are not included.

It does not cover normal wear and tear, improper installation by others, improper maintenance, or failure to follow the manufacturer's instructions. All electrical connections must be made by a licensed electrician, or the warranty is void.

How to make a claim

Email support@prestigesaunas.ca with your order details and photos of the issue. Every claim is reviewed case by case, and approval is confirmed in writing by Prestige Saunas.

Questions before you buy? Call (226) 570-0303.